After-sales service - Shenzhen Smolder Technology Co. Limited

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Shenzhen Smolder Technology Co. Limited

Verified By : SMR(HK)

Verified Date : 2009-10-29

After-sales service

1、 After-sale Terms
Shenzhen Smolder Technology Co., Ltd is a professional and high-tech manufacturer producing electronic cigarette, adhering to the business philosophy "integrity in management, striving for multi-win", to provide dedicated service for all partners. Our company puts particular emphasis on the products after-sale service. Our company will provide warranty service for the sold " Smolder " products in the warranty expires. We will charge according to standard maintenance cost and the cost of replacing parts.
The detailed provisions are as follows:
（1）．Free warranty: from the date of purchansing product, if the failure and damage caused by the materials or manufacturing process, and it is in the warranty period, the warranty will be free for after-sales service;
（2）．The maintenance for whole life: Our company continues to be responsible for the product maintenance for users over the warranty period. But we will charge a small amount of maintenance cost subject to the discretion.
（3）．Warranty time limit begins since the date that the end customer buys products. We take the final customer's invoice or purchase copy of the invoice (specify product model, product serial number) and the valid warranty card as the certificates.
（4）．Free technical training: We will provide free training for operators and maintainers with corresponding technical knowledge. The training can be held in users' companies or our company.

2、Free Warranty Obligations
In order to keep your legitimate rights and avoid unnecessary losses, for the following cases that product failure, abnormal work, or damage of Shenzhen Smolder Technology Co., Ltd, we do not assume the free warranty obligations:
• No product warranty card, no valid invoice or the valid purchase certificate; the model in the warranty card and invoice documents is different from that of maintenance products or altered;
• Damage caused by transportation (please resolve this problem through dealers and insurance companies or contact the transportation departments).
• Any unauthorized changing, extending, collocating hardware, using the parts that not from Shenzhen Smolder Technology Co., Ltd.,. Any damage to the parts caused connecting peripherals or inappropriate use of brutal operation.
• Damage caused due to fires, floods, lightning, earthquake or other force majeure event, or caused by products used in unprovided environment, ( If the temperature is too high, too low, too wet or dry, too dirty in internal machinery, high voltage or current instability, and etc., zero voltage is too large,etc.)
• The failure parts caused due to improper maintenance (such as water, squeezing, etc.)

3、Over Warranty Time Limit

Each time the after-sale service over the warranty time limit, according to a certain standard, we will charge the corresponding cost for maintenance, replacing the parts and technology escalating.

4、Supervision on Services

In order to promote the management of services and develop new service model, Shenzhen Smolder Technology Co., Ltd welcome your criticism and supervision. We will take the initiative to pay a return visit and know your opinion timely, making the rapid change on service defect. At the same time, we have also set up the supervision telephone and mail services by the related persons to be responsible for.
Supervision service Tel: +86-755-27925053　　
Please contact us if you have any questions when using our electronic cigarettes. Before you call Shenzhen Smolder Technology Co., Ltd, make sure you get the following information:

• product serial number, model name and version number
• invoice or purchase copy of the invoice (specifying the product model, product serial number) and valid warranty cards etc. as the certificates.